Home »Tibet travel FAQ »Reservation and Payment in PTT
Inquiry, Reservation and Payment
1. How can I make a travel inquiry?
You are welcomed to choose the below six methods to make travel inquiries to PTT:
1) call us directly at +86 28 85108253
2) send us email at pttservice@gmail.com
3) you can leave messages by filling the quick submit form under every tour itinerary on our website
4) you can also click “Book This Tour” button at the end of every tour itinerary to fill a booking form(it can be regarded as a tour inquiry form also), which enable you to state your travel requests more detailed, which also enable PTT to make exact tour plan and quotation for you quickly.
5) Talk with our travel advisor Online
MSN: pttsales@hotmail.com
Skype: pttservice
6) you are warmly welcomed to visit our office to speak with our travel advisor for your inquiry. Our company address is: No B3-311, Rome Holiday Palace, East Gaoshengqiao RD. Chengdu, Sichuan, China
Tel:86 28 85108253
Fax:86 28 85108251
Our office hours are 09:00am-06:00pm (GMT +08:00), Monday to Friday
For all the inquiries from different ways, you will get a reply from one of PTT’s travel advisor within 24 hours.
2. How to make bookings and when?
You are suggested to make your booking two months before travel and you can complete your booking by following steps:
1) We understand that you can not book tours until clearly understand the tours after some inquiries, especially for private tours. You can send us your inquires first, we will never charge any modification fees before your final satisfaction, no matter how many times you have made adjustments.
2) As soon as you make up your mind to book our tours, a Travel Confirmation Letter will be sent to you to state every travel services and relevant terms clearly.
3) Please look through your confirmation letter and confirm with PTT as soon as possible (as the service you will get will be mostly possible to be kept as stated in the confirmation letter as early as possible). It is better for you to sign in the confirmation letter and send us back by fax at +86 28 85108251 or attach scanned letter pages by email. As we do not like to cause any inconvenience to you, it is also acceptable by filling your name and date at the end of the letter, and send the letter back by email attachment with telling us you confirm the travel confirmation letter in email body.
4) Please execute travel deposit as stipulated in the letter. Generally 20% of the total travel fare will be required as travel deposit as per your numbers of persons, and travel duration. You can pay us deposit by Paypal online payment with 4% commission fee, wire transfer to our USD account, West Union if there is a branch at your residential city. Please email us to tell your fulfillment of your deposit if you use Paypal or West Union. Please fax us your payment receipt if you pay by wire transfer, after getting your faxed receipt, we will immediately start to execute travel arrangements to secure all the travel services, but without waiting for your deposit reaching at our account.
5) As soon as your deposit reaches at our account, you will be confirmed by an invoice issued by PTT.
6) A travel memo will be sent to you 4 days before travel time to tell your electronic air ticket numbers(if it is included), hotel name and address(if it is included), guide’s name and phone numbers, etc.
7) Everything is ready, please print out your travel confirmation letter and travel memo as your voucher traveling in China. Please also remember our travel agency’s telephone number and your travel advisor’s number.
8) Pay balance as appointed in the travel confirmation letter.
