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Others FAQ
1. What is the baggage regulation when flying across China?
Carry-on baggage: The maximum Carry-on baggage allowance for each economy class passenger is 5kg. First class passengers can have 2 pieces of carry on luggage. All other passengers can carry on only one piece. The size may not exceed 20x40x55cm. Carry on baggage in excess of the limit is subject to an excess baggage fee and must be carried as checked baggage.
Check-in Baggage: Adult and children are entitled to a free checked baggage allowance for economy class 40kg, for first class, 30kg, for business class, and 20kg, while traveling on domestic airlines in China. No free baggage allowance is granted to infants. Groups traveling together are able to combine their baggage allowance if they check in together
Prohibited Items: The following items are prohibited and cannot be carried in checked or carry on luggage: Flammable, explosive, corrosive, poisonous, radioactive, polymerizable and magnetized materials. Passengers are forbidden to carry arms, sharp or lethal weapons during flight.
2. What should I do if I lose my properties or my passport?
Please take care of all your valuables during the trip! In the unexpected event of property loss, please ask your guide for help. In urgent cases he will help you to report the loss to the police. If your passport gets lost in China, report this directly to the local public security bureau and explain detailed what has happened. Besides, contact with the embassy or consulate of your own country applying for an exit document with a certificate issued by the local public security bureau.
3. How can I make complains if I am not satisfied with some of the services during my tour?
You need to do 2 steps. Firstly, please tell complains to the travel advisor of our company, he/she will report the situation immediately to the governor, and please believe we will try best to solve your problems. At the same time, if you are not satisfied with the arrangement of your travel advisor, please see complaint telephone numbers:
Tibet: 0891-6834193
Sichuan: 028-86654780
Yunnan: 0871-3197361
Qinghai: 0971-6157014
Beijing: 010-54157490
Shanghai: 021-64393615
